Returns and refunds

Our commitments

How to make a return ?

Any return of product must be the subject of a written request by email to: [email protected]. You must mention your last name, first name, order number or invoice, as well as a telephone number indicating the reason for the return. No return will be accepted without this prior request. No product can be exchanged before having been received by TRANSFER ID in good condition as delivered. TRANSFER ID can only take back products returned in their entirety (accessories, warranty coupon, drivers, manual, protective cover, etc.) with their original packaging and for the consumable, in their original dimensions. 

After checking the returned products, a penalty of 10% to 80% may be applied if the products are not returned clean, in new condition, folded and packed in their original packaging.

Calculation of the penalty rate

Discount rate on the refund (these rates can be added together):

- Folded item: -10% of the price of the item

- Article without its original packaging or returned with damaged original packaging: -10% of the price of the article

- Stained, torn or unsaleable item: from -80% of the item price to refusal of the request and return of the item to the customer

Refunds and exchanges are only possible if you have not damaged the product and if the above conditions are met.

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Fast delivery
from 24 to 72H*
*Depending on the carrier

Customer service at
+33 9 67 04 74 21

Oeko-Tex and EVE Vegan